Update - Since the initial incident, another host has failed. In response, we have added an additional host to the pool to ensure continued stability and capacity. Our engineering team is actively investigating this second failure to determine whether it is related to the original issue or an isolated event.
Jul 07, 2025 - 19:25 NZST
Update - We are continuing to monitor for any further issues.
Jul 07, 2025 - 13:07 NZST
Monitoring - We identified an issue as a result of an unexpected host failure that occurred in our data centre this morning, which resulted in virtual machine downtime, slow performance, or loss of network connectivity. Initial analysis indicates that the root cause may be related to power supplies on the physical hardware.
Our engineering team has: All Virtual Machines have been automatically migrated to a Healthy Host. Additional Hosts have been made available into the cluster to ensure hosting capacity. Further investigation is underway to determine root cause. Continued monitoring to prevent recurrence.
We are continuing to monitor system performance and will follow up with a detailed post-incident report within 24-72 hours including root cause and corrective actions.
Jul 07, 2025 - 09:00 NZST
Service Operations
Operational
90 days ago
100.0
% uptime
Today
Cloud Services Engineering Support - Work Hours
Operational
90 days ago
100.0
% uptime
Today
Cloud Success Phone Support - Work Hours
Operational
90 days ago
100.0
% uptime
Today
Cloud Services Engineering Support - After Hours
?
Operational
90 days ago
100.0
% uptime
Today
Cloud Success Phone Support - After Hours
Operational
90 days ago
100.0
% uptime
Today
Microsoft Provisioning System
?
Operational
90 days ago
100.0
% uptime
Today
Analytics
Operational
90 days ago
100.0
% uptime
Today
Azure spending and utilization
Operational
90 days ago
100.0
% uptime
Today
Billing
Operational
90 days ago
100.0
% uptime
Today
Catalog
Operational
90 days ago
100.0
% uptime
Today
Customer subscription management
Operational
90 days ago
100.0
% uptime
Today
Customer user and license management
Operational
90 days ago
100.0
% uptime
Today
Enrollment
Operational
90 days ago
100.0
% uptime
Today
Pricing and offers
Operational
90 days ago
100.0
% uptime
Today
Support
Operational
90 days ago
100.0
% uptime
Today
Microsoft Azure
Operational
90 days ago
100.0
% uptime
Today
Australia East
Operational
90 days ago
100.0
% uptime
Today
Australia Southeast
Operational
90 days ago
100.0
% uptime
Today
Usage Mediation
Operational
90 days ago
100.0
% uptime
Today
Managed Compute - Powered by VMware
Degraded Performance
90 days ago
100.0
% uptime
Today
Auckland
Degraded Performance
90 days ago
100.0
% uptime
Today
Christchurch
Operational
90 days ago
100.0
% uptime
Today
Network Services
Operational
90 days ago
100.0
% uptime
Today
Auckland
Operational
90 days ago
100.0
% uptime
Today
Christchurch
Operational
90 days ago
100.0
% uptime
Today
Customer VPN
Operational
90 days ago
100.0
% uptime
Today
Cloud Connect - Powered by Veeam
Operational
90 days ago
100.0
% uptime
Today
StatusPage
Operational
90 days ago
100.0
% uptime
Today
Statuspage System Metrics
Operational
90 days ago
100.0
% uptime
Today
Statuspage Webhook Notifications
Operational
Statuspage Third Party Components-Statuspage
Operational
Statuspage Third Party Components-External
Operational
Statuspage SMS Notifications
Operational
Statuspage Public Metrics
Operational
Statuspage HTTPS Pages
Operational
90 days ago
100.0
% uptime
Today
Statuspage HTTP Pages
Operational
Statuspage Public API
Operational
Statuspage Email Notifications
Operational
90 days ago
100.0
% uptime
Today
Statuspage Datadog Integration
Operational
Pandemic Response Plan
Operational
90 days ago
100.0
% uptime
Today
Service Operations
?
Operational
90 days ago
100.0
% uptime
Today
Authentication
Operational
90 days ago
100.0
% uptime
Today
Billing Platform
Operational
90 days ago
100.0
% uptime
Today
Email Notifications
Operational
90 days ago
100.0
% uptime
Today
NZ North
Operational
90 days ago
100.0
% uptime
Today
Management Portal
Operational
90 days ago
100.0
% uptime
Today
Management API
Operational
90 days ago
100.0
% uptime
Today
Usage Mediation
Operational
90 days ago
100.0
% uptime
Today
Inbound Voice Interactions
Operational
90 days ago
100.0
% uptime
Today
Outbound Voice Interactions
Operational
90 days ago
100.0
% uptime
Today
ContactPad
Operational
90 days ago
99.99
% uptime
Today
Connect (Dialer)
Operational
90 days ago
100.0
% uptime
Today
WebRTC
Operational
90 days ago
100.0
% uptime
Today
Hosted IP PBX
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.